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Refund & Cancellation Policy

 

Audit Excellence Centre provides digital educational and exam-preparation materials, including self-study notes, practice questions and related resources for professional certification examinations.

Because our products are digital and access is generally provided immediately or shortly after successful payment, different refund considerations apply compared with physical products.

Digital Products

All products sold by Audit Excellence Centre are digital unless specifically stated otherwise on the relevant product page.

Once digital access has been successfully provided to the email address supplied by the customer, the purchase is generally non-refundable because the educational material has already been made available for use.

When a Refund May Be Considered

A refund may be considered in the following circumstances:

Duplicate payment: You were charged more than once for the same purchase.

Access not provided: Payment was successfully completed but Audit Excellence Centre is unable to provide access to the purchased material.

Technical access issue caused by us: A technical issue attributable to Audit Excellence Centre prevents you from accessing the purchased material and we are unable to resolve the issue within a reasonable period.

Incorrect product provided: You received access to a different product from the one you purchased and we are unable to provide the correct product.

Where possible, Audit Excellence Centre will first attempt to resolve the access or delivery issue before processing a refund.

When a Refund Is Generally Not Available

A refund will generally not be provided where:

  • digital access has already been successfully granted;

  • the customer changes their mind after purchase;

  • the customer no longer intends to take the relevant examination;

  • the customer purchases the course but does not use the material;

  • the customer does not clear the examination;

  • the customer expected services, classes, coaching or features that were not stated on the product page;

  • the customer provided an incorrect email address and the issue can be corrected by providing the correct details;

  • access problems arise from the customer's own device, internet connection, Google account or other third-party service outside Audit Excellence Centre's reasonable control;

  • the customer violates the permitted-use conditions of the material, including unauthorized sharing, copying, redistribution or resale.

Wrong Product Purchased

If you accidentally purchase the wrong Audit Excellence Centre product, please contact us as soon as possible.

Where access has not been substantially used, Audit Excellence Centre may, at its discretion, allow the purchase to be exchanged for another appropriate product. Any difference in price may be payable by the customer.

How to Request a Refund

For an eligible refund request, contact:

auditexcellencecentre@gmail.com

Please include:

  • your name;

  • email address used for the purchase;

  • order number or payment reference;

  • product purchased; and

  • reason for the refund request.

Refund requests should normally be submitted within 7 calendar days of purchase.

Approved Refunds

If a refund is approved, it will generally be returned to the original payment method.

The time taken for the refund to appear in your account may depend on your bank, payment provider or card issuer and is outside Audit Excellence Centre's direct control.

Currency-conversion charges, banking charges or other fees charged by third parties may not be recoverable by Audit Excellence Centre.

Examination Results

Purchasing Audit Excellence Centre material does not guarantee that a candidate will pass, achieve a particular score or complete an examination within a particular period.

Examination performance depends on several factors, including individual preparation, experience, study time and examination conditions.

Consumer Rights

Nothing in this policy is intended to exclude or restrict any rights that cannot legally be excluded under applicable consumer-protection laws.

Contact

For questions regarding this policy, please contact:

Audit Excellence Centre
Email: auditexcellencecentre@gmail.com

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